Haven't been able to update my blog recently, partly due to time and partly due to a denial of service attack, ie gross stupidity of the Blog Editor, ie ME.
I work in the IT Department of a large multinational company based in the Netherlands, that look after 3 parts of the companies' core business units, Global Express, Logistics and Mail. (You may be able to guess from that). I speak to all and sundry from company directors to the idiots on the shop floor, who report issues without having the common sense to check there local setups of their equipment, even though we send out documentation to these people, often in their own language before they place a call with our helpdesk. Theoretically this should weed out the "no brainer" issues and so only real issues are reported.
I digress, what is the moral of this story, well my cable modem has been off air.. in fact I would say dead as a Dodo. Call placed with Telewest for an engineer to bring new equipment right now as I am off air and NEED my internet access at the very least.
Call went something like this:
Me "Can you send me a new modem please as mine is shafted"
TW "what the matter with the modem"
Me "dead.. I have tested everything and I cannot obtain an IP address. There is power to cable as the power pack is showing as active and the transformer is warm. but no activity to the Modem at all"
TW "We'll send an engineer"
Me " Look mate don't bullshit me, I work in IT and I know what I am talking about"
TW "Can't do that Sir, I have to send out an engineer"
Me "Ok, whatever, just do it as soon as possible".
On Tuesday the engineer arrived and went up into the loft where I have my computer, and I left him to it.
Engineer to Claire "Can you get your husband for me"
I duly arrived expecting a new set up and the old equipment to be dispatched forthwith.
Engineer "there is no power to the modem"
Me " I know" rolling my eyes
Engineer "It has the wrong electric cable in, this is the one to your laptop"
Startled I checked and he was right... me now back tracking "the kids must have messed with it" (crossing my fingers behind my back).
Engineer "I believe you" he said laughing with his mate. And by the way that will be £75.00.
Me "Gulp"
Engineer "Don't you work in IT"
Me "Yes .. but I am a system administrator for software and I don't deal with Hardware at all" Again lying thru my teeth.
Engineer " I'll let you off this time, but if there are any further issues they could be chargeable"
Me "I understand thank you so much for your help"
Moral of this story is to practice what you preach, because otherwise you look a complete dickhead!!
This Page was last update: Thursday, March 4, 2004 at 5:14:17 PM
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